Returns & Refunds

- How do I exchange an item for a different size or color?

Contact our customer service team to initiate an exchange request. Include a written note with your returned item specifying the desired size/color, order number, and shipping address for the exchange.

- Return Period

You may return any item purchased from Shower Shoez within 30 days of the delivery date for a full refund, provided that the item is unused and in new condition. Items must be returned in their original packaging, tags attached, and free from any signs of wear or damage.

- Refund Process

Upon receiving the returned item and confirming its eligibility, Shower Shoez will initiate the refund process. Refunds will be processed within 1 - 2 business days after the item is received. Please note that the refund timeline may vary depending on your financial institution.

- Refund Method

The refund will be issued using the same method as the original payment. For instance, if the purchase was made using a credit card, the refund will be credited back to the same credit card used for the purchase.

- Return Address

Shower Shoez

13020 N Miami Ave

Miami, FL 33168

*Please ensure that the item is securely packaged for return to prevent any damage during transit. Customers are responsible for return shipping costs unless the return is due to a Shower Shoez error or a defective product.

- Eligibility for Exchange

Items are eligible for exchange if they are in unused and new condition, with their original packaging intact, and within 30 days of the delivery date. Exchanges are subject to availability.

- Exchange Procedure

Contact Us: To initiate an exchange, please contact our customer service team at support@showershoez.com to notify us about the exchange request. Please provide your order number for reference.

- Include a Written Note

When returning the item for exchange, include a written note specifying the desired size and/or color you wish to exchange for. Include your order number and the shipping address for the exchanged item.

- Exchange Processing

Once we receive the returned item and confirm its eligibility, we will process the exchange based on your request. Exchanges are subject to availability of the desired size or color.

- Shipping of Exchanged Item

The exchanged item will be shipped to the provided shipping address within the standard shipping timeframes.

*Please ensure that the item for exchange is securely packaged to prevent any damage during transit. Customers are responsible for return shipping costs for exchanges unless the exchange is due to a Shower Shoez error or a defective product.

For any further assistance or inquiries regarding exchanges, feel free to reach out to our customer service team.

- How can I contact customer service?

You can reach our customer service team via email at support@showershoez. Our team is available during business hours to assist you.