FAQs
- How can I determine the right shoe size for me?
To find your perfect fit, refer to our size chart available on each product page. If you're unsure, feel free to reach out to our customer service team for guidance.
- Are Shower Shoez waterproof?
Yes, our shoes are designed to be water-resistant, perfect for use in showers, pools, or any wet environments.
- Are Shower Shoez suitable for outdoor activities?
Yes, both our flip flops and slides are crafted from a durable material designed to withstand various conditions, making them suitable for outdoor use. While Shower Shoez are primarily designed for indoor use in wet environments like showers and pools, their durability allows for comfortable wear during outdoor activities such as walking around pool areas, beach visits, or leisurely strolls.
- Are discounts or promotions available?
We occasionally offer promotions and discounts. Keep an eye on our website or subscribe to our newsletter for updates on special offers.
- Do you offer free shipping?
Yes, we provide free standard shipping via USPS (United States Postal Service) for all items within the United States.
- How long does shipping take?
Our standard shipping via USPS Ground Advantage typically arrives within 2 to 5 business days, while Priority Mail (optional with an additional charge) arrives in 1 to 3 business days. UPS shipping times vary based on location and order weight.
- Do you ship internationally?
Currently, we only ship within the United States.
- Can I track my order?
Yes, once your order is shipped, you'll receive a confirmation email containing tracking information to monitor the status of your package.
- What is your return policy?
We accept returns within 30 days of delivery for unused and new condition items. For more details, please refer to our Return Policy section or contact our customer service team.
- How do I exchange an item for a different size or color?
Contact our customer service team to initiate an exchange request. Include a written note with your returned item specifying the desired size/color, order number, and shipping address for the exchange.
- Can I track my order?
Yes, once your order is shipped, you'll receive a confirmation email containing tracking information to monitor the status of your package.
- How can I contact customer service?
You can reach our customer service team via email at support@showershoez. Our team is available during business hours to assist you.
Can't find the answer you are looking for?
We're Here to Help!